Omnichannel Platform that Connects to your Chatbot

Talk to your customer on Whatsapp, Line, etc while tracking your customer interaction with Chatbot.

Seamless Chatbot - Agent  Integration

Unified and Synergical Interaction for Best Customer Experience

Full Interaction History

Captured Full Interaction between Customer, Agent, and Chatbot.

Agents won't be missing any information.

Bot Widget Insight

Track your Chatbot Performance
& Most Frequent Topic asked by Customer.

FAQ Chatbot Support

Increase Agent efficiency, by enabling Chatbot to answer FAQs.

Full Interaction History

Captured Full Interaction between Customer, Agent, and Chatbot.

Agents won't be missing any information.

Bot Widget Insight

Track your Chatbot Performance
& Most Frequent Topic asked by Customer.

FAQ Chatbot Support

Increase Agent efficiency, by enabling Chatbot to answer FAQs.

Full Interaction History

Captured Full Interaction between Customer, Agent, and Chatbot. Minimalizing missing information

Bot Widget Insight

Track your Chatbot Performance & Most Frequent Topic asked by Customers

FAQ Chatbot Support

Increase Agent efficiency, by enabling Chatbot  to answer FAQs

Integrated Channels

Livechat
Telegram
WhatsApp
Facebook Messenger
LINE

Complete Chat Support Features

Smart Ticket Routing

Queuing system that enable Agents to take a best suited Ticket

Agent Group Management

Categorize Agents based on function, specialization, or time-shift in ease

Rich Media Communication

Insert Emoji, Document, Sheet, PDF, Image, Video, GIF, and Audio into your Chat

Internal Notes

Share an internal note between Agents Only in between chat bubbles .

Macro Message

Increase Agents Performance and Handling Time using template message

Customer Note

Annotate the customer's sentiment, status or loyalty to your business, making future interactions more relevant

Notifications

Notice New Ticket and
New Chat from Customer

Ticket Note

Take note to something important  from a solved thread for future reference

Transfer Ticket

Transfer ticket to other agents with better competency who are available.

Smart Ticket Routing

Queuing system that enable Agents to take a best suited Ticket

Agent Group Management

Categorize Agents based on function, specialization, or time-shift in ease

Rich Media Communication

Insert Emoji, Document, Sheet, PDF, Image, Video, GIF, and Audio into your Chat

Internal Notes

Share an internal note between Agents Only in between chat bubbles .

Macro Message

Increase Agents Performance and Handling Time using template message

Customer Note

Annotate the customer's sentiment, status or loyalty to your business, making future interactions more relevant

Notifications

Notice New Ticket and
New Chat from Customer

Ticket Note

Take note to something important  from a solved thread for future reference

Transfer Ticket

Transfer ticket to other agents with better competency who are available.

Insight, Analytic, and Report

All around Analytics Dashboard to track Agents and Chatbot Performance

Avg. Response Time

Avg. Response Time

Avg. Response Time

Avg. Response Time

Avg. Response Time

Avg. Response Time

Here's How to Use Fondasi at your Company

Let us know your requirements

Get personalized demo of Fondasi

Say hello to Fondasi.